Shipper Masks Incorrect

解決済み 2025年05月12日 15:20 EDT

Incident Resolved: CTIM-1424
The changes appear to have fixed the problem in testing for the affected products. The incident is now contained, though we have asked the fulfiller to let us know if the problem persists once the items are printed.
Please contact CTIM or see ticket for more details.

更新済み 2025年05月12日 14:56 EDT

UPDATE:

The changes have been made to the affected products’ prepress settings to fix the issue. We will wait for confirmation from BoxUp before containing the incident.

更新済み 2025年05月12日 14:05 EDT

UPDATE:

The fix is currently being implemented and tested. Next update in 1 hour or sooner if the changes are pushed before that time and can be verified by the fulfiller.

更新済み 2025年05月12日 13:00 EDT

UPDATE:

Support teams are still working the issue with BoxUp on high priority. They have identified the problem and suggested corrections to be made to resolve it. We will update again in 1 hour or sooner once the fix is implemented.

更新済み 2025年05月12日 11:17 EDT

UPDATE:

Prepress is currently working to debug the issue with the prepress setting and provide a fix. Next update in an hour or sooner if more details become available.

更新済み 2025年05月12日 09:55 EDT

UPDATE:

The team is still investigating the incident affecting the BoxUp Shipper Masks Incorrect issue with the highest priority. The next update will be provided in 1hour or less.

更新済み 2025年05月12日 08:24 EDT

UPDATE:

The team is still investigating the incident affecting the BoxUp Shipper Masks Incorrect issue with the highest priority. The next update will be provided in 1hour or less

更新済み 2025年05月12日 06:00 EDT

UPDATE:

The team is still investigating the incident affecting the Boxup Shipper Masks Incorrect issue with the highest priority. The next update will be provided in 1hour or less

検証中 2025年05月09日 16:55 EDT

New Incident: CTIM-1424
Priority: High
Escalation sent to: PCD: Product Operations for review.
BoxUp production has reported that the shipper masks are incorrectly aligned for the Pratt PRD and do not match up with the BoxUp PRD, preventing the gluing process.

We are not paging teams at this point but this will need to be resolved before the next shift on Monday AM ET. The incident will be passed to the CTIM on-call shift for follow up prior to that time.