Batch stuck for inkjet

Resolved May 3, 2025 2:40 PM EDT

Incident Resolved: CTIM-1397
Rhydon unblocked the orders by splitting the batch into smaller ones. Incident is contained
Please contact CTIM or see ticket for more details.

Updated May 3, 2025 2:16 PM EDT

UPDATE:

Rhydon squad is onlineand looking into the issue with high priority. Next update in 30 minutes

Investigating May 3, 2025 2:11 PM EDT

New Incident: CTIM-1397
Priority: Critical
Escalation sent to: Fulfillment: MIS Rhydon Squad for review.
Batch stuck for Goldstar orders in inkjet process in package creation sequence.