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Shipper category (most popular) products on pratt.com unable to be added to cart, possible more affected
Incident Resolved: CTIM-1112
Containing Incident.
Please contact CTIM or see ticket for more details.
UPDATE:
Teams identified a version mismatch as the root cause and have fixed the issue. Awaiting confirmation from Box Up.
UPDATE:
Teams continue to investigate at highest priority and including more domain teams to try to find the root cause of the issue. Next update in maximum of 30 minutes.
UPDATE:
Teams continue to investigate at highest priority. Next update in max 30 minutes.
UPDATE:
Artwork Rendering squad has joined the investigation. Next update in max of 30 minutes.
UPDATE:
Escalation sent to: Artwork Tech: Rendering
Paging Rendering Squad to help in investigation into what is blocking customers from purchasing Shipper category products on Boxup.com and Pratt.com. Teams have found an error possibly linked to rendering failure.
UPDATE:
Both Product Operations and E-Com Support online and investigating at the highest priority. Next update in max 30 minutes.
UPDATE:
Escalation sent to: PCD: Product Operations
Adding Product Operations to page since this seems specific to shipper category products so it is unclear where the root cause lies but it is now clear all shipper categories on pratt.com and boxup.com cannot be added to cart in all sizes
New Incident: CTIM-1112
Priority: Critical
Escalation sent to: eCommerce Support for review.
The entire Shipper category (most popular) products on pratt.com are unable to be added to cart, possibly more products affected. Box Up has shared an example video. There is no error, but when trying to choose option ‘continue’ the screen is hanging and does not progress any further. Customers are blocked from ordering.