Prepress

Pixartprinting customers face the issue with the upload feature, particularly during the DocPrep call.

After investigating the logs, we identified a spike in errors in our processing of DocPrep output: an essential expected field, ‘PdfInfo,’ was missing inside the FilePrepOutput. This occurred on, December 19, in the morning (our time zone), corresponding to the UTC time range of approximately 9:30–11:00. It appears that the issue also affected valid files, which were successfully resubmitted by customers a few hours later. We identified that the issue was related to the APDFL problem we previously encountered. Resending the requests should resolve it. The issue has now been addressed. We will share the root cause and action items in our post-mortem report page.