Cimpress Technology

Prepress

  1. Visão Geral
  2. Artwork Technology
  3. Prepress
  4. Problema

Customers Unable to Create, Save Designs, or Add Projects to Cart due to workentity service outage

Resolvido

Incident Resolved: CTIM-936
The system is up and working. Vista also confirmed that the error rate has reduced to zero. Incident is contained.
Please contact CTIM or see ticket for more details.

Atualizado

UPDATE:

The team identified an issue in Cimbamanager where all instances had 100% utilization of their C: drive. New instances have been recreated which should largely resolve the issue. The team is now waiting for the environment to ramp up.

Atualizado

UPDATE:

20% of the requests are failing. DocExt team have redeployed the environment which should take nearly 20 minutes to complete.

Atualizado

UPDATE:

There were no deployments from either the Vista or Cimpress side. The investigation is still ongoing.

Atualizado

UPDATE:

The DocExt team identified that Vista Studio is sending project information in an incorrect JSON format which triggered this incident. Vista Problem Management has escalated the issue by paging the Design Editing Studio team for further investigation.

Atualizado

UPDATE:

DocExt team found issue with EBS (Elastic beanstalk) and RDS is good. Investigation continues

Investigando

New Incident: CTIM-936
Priority: Critical
Escalation sent to: Artwork Tech: MOS & DocExt for review.
They are currently experiencing an outage with the WorkEntity service which is preventing customers from creating or saving designs and adding projects to their cart. More details here https://vistaprint.slack.com/archives/C05NM71RJQM/p1731873099505679