Goldstar Order Stuck in Package Creation Failed

Opgelost 12 Nov 2024 17:24 EST

Incident Resolved: CTIM-928
No updates received from the fulfiller. Instructions regarding the jig config have been sent to be completed by production teams to prevent future occurrences of this problem. Incident is contained.
Please contact CTIM or see ticket for more details.

Bijgewerkt 11 Nov 2024 15:38 EST

UPDATE:

The order is stuck due to the required jog not being configured in Acrobatch UI. We’ve requested this to be updated and confirmed by the fulfiller.

Onderzoekende 11 Nov 2024 14:08 EST

New Incident: CTIM-928
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Goldstar order stuck in ‘Live’ status (52101182.1) due to ‘Package Creation Failed’ for inkjet process.