National Pen

Goldstar Order Stuck in Package Creation Failed

解決済み

Incident Resolved: CTIM-928
No updates received from the fulfiller. Instructions regarding the jig config have been sent to be completed by production teams to prevent future occurrences of this problem. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み

UPDATE:

The order is stuck due to the required jog not being configured in Acrobatch UI. We’ve requested this to be updated and confirmed by the fulfiller.

検証中

New Incident: CTIM-928
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Goldstar order stuck in ‘Live’ status (52101182.1) due to ‘Package Creation Failed’ for inkjet process.