CI Issue with DHL

Løst Nov 8, 2024 3:08 PM EST

Incident Resolved: CTIM-924
Documents are now being generated successfully and the stuck manifests are processed. Incident is contained.
Please contact CTIM or see ticket for more details.

Oppdatert Nov 8, 2024 2:45 PM EST

UPDATE:

Teams are currently working to remediate the stuck manifests.

Oppdatert Nov 8, 2024 2:21 PM EST

UPDATE:

The problem was first noticed by Pixart and sent to Logistics Support. The CI docs were generated but not transferred to DHL as expected. These docs are required for Pixart QDA. There’s a concurrent issue where a recent pickup was closed but not manifested, causing problems with subsequent manifests. Snorlax is currently rolling back the changes deployed yesterday to try and contain the issue.

Undersøker Nov 8, 2024 2:11 PM EST

New Incident: CTIM-924
Priority: Critical
Escalation sent to: Logistics: Snorlax for review.
Commercial Invoices not being shared to DHL for Pixart shipments. The issue was already identified by Logistics and raised to Snorlax squad for assistance. Support/Dev teams are currently working the issue.