CI Issue with DHL

解決済み 2024年11月08日 15:08 EST

Incident Resolved: CTIM-924
Documents are now being generated successfully and the stuck manifests are processed. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2024年11月08日 14:45 EST

UPDATE:

Teams are currently working to remediate the stuck manifests.

更新済み 2024年11月08日 14:21 EST

UPDATE:

The problem was first noticed by Pixart and sent to Logistics Support. The CI docs were generated but not transferred to DHL as expected. These docs are required for Pixart QDA. There’s a concurrent issue where a recent pickup was closed but not manifested, causing problems with subsequent manifests. Snorlax is currently rolling back the changes deployed yesterday to try and contain the issue.

検証中 2024年11月08日 14:11 EST

New Incident: CTIM-924
Priority: Critical
Escalation sent to: Logistics: Snorlax for review.
Commercial Invoices not being shared to DHL for Pixart shipments. The issue was already identified by Logistics and raised to Snorlax squad for assistance. Support/Dev teams are currently working the issue.