Prepress
Orders Rejected with Error: "Failted to prepare assets"
Incident Resolved: CTIM-922
The cimdocs for 884 affected items are now fixed. CTIM will reach out to CARE support teams for assistance in reordering these items. Incident is now contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Artwork Rendering and Prepress teams have been working to identify the items and automate the change. Once the cimdocs have been updated, CARE teams will need to reorder the affected items. We will continue to monitor the progress and provide updates until the issue is contained.
UPDATE:
Currently reaching out to other Artwork teams who can help remediate the affected cimdocs. Will update again as soon as we have more details on that process.
UPDATE:
Artwork Generation Deployed a fix that will prevent new occurrences of this problem as of today (2024-11-08 6:40AM EST). This fix will not help with documents that have already been created, and these will need to be fixed manually. Teams have identified ~965 documents that need to be fixed, and are working on finding the most efficient way to fix them.
New Incident: CTIM-922
Priority: High
Escalation sent to: Artwork Tech: Prepress for review.
Since Oct 22nd, orders are being rejected with the error: “errorReason”: “Failed to prepare assets: System.Aggregate.Exception: One or more errors occurred. —> Prepress.Exceptions.FileDownloadRejectException: Unable to download the file”
This issue appears to be with the input document, as the validating URL is found to be null. Although the Studio Team has deployed a fix, orders resubmitted from scratch are still failing.