Unable to edit orders through cockpit

解決済み 2024年10月22日 10:51 EDT

Incident Resolved: CTIM-879
Ecommerce has deployed the hotfix in the production environment and Printdeal has confirmed that it’s working for them resolving the issue. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2024年10月22日 09:15 EDT

UPDATE:

Ecommerce team has fixed the issue on the staging environment and is preparing to deploy it as a hotfix to production.

更新済み 2024年10月22日 08:33 EDT

UPDATE:

Ecommerce has identified the issue is working on providing a fix

更新済み 2024年10月22日 08:00 EDT

UPDATE:

Printdeal can see that the rules are configured in cockpit just like they are for every other product. Awaiting confirmation from them to contain this issue

更新済み 2024年10月22日 07:09 EDT

UPDATE:

Ecommerce deployed some changes 3 days ago and they are now investigating whether those changes might have caused the problem. If its the case then they will work on providing a fix asap

更新済み 2024年10月22日 06:26 EDT

UPDATE:
Escalation sent to: PCD: FireSharks Squad

Requesting firesharks to check on this and configure rules for Printdeal

更新済み 2024年10月22日 05:57 EDT

UPDATE:

Titan found 2 possible solutions for the problem

To configure rules on InventoryCheck and Split Shipment Allowedto be resolved based on other selections
To update InventoryCheckandSplit Shipment Allowedto with only one value as they both of the attributes have two values
Awaiting confirmation from fulfiller on this

更新済み 2024年10月22日 05:24 EDT

UPDATE:

Titan sqaid is online and currently looking into the issue

検証中 2024年10月22日 04:46 EDT

New Incident: CTIM-879
Priority: Critical
Escalation sent to: eCommerce Support for review.
None of printdeal agents are currently able to modify orders in cockpit. This issue has been ongoing since yesterday. ecommerce support team is investigating the problem