Cimpress Technology

Product Configuration

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  2. Product Catalog
  3. Product Configuration
  4. Problem

Unable to edit orders through cockpit

Løst

Incident Resolved: CTIM-879
Ecommerce has deployed the hotfix in the production environment and Printdeal has confirmed that it’s working for them resolving the issue. Incident is contained.
Please contact CTIM or see ticket for more details.

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UPDATE:

Ecommerce team has fixed the issue on the staging environment and is preparing to deploy it as a hotfix to production.

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UPDATE:

Ecommerce has identified the issue is working on providing a fix

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UPDATE:

Printdeal can see that the rules are configured in cockpit just like they are for every other product. Awaiting confirmation from them to contain this issue

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UPDATE:

Ecommerce deployed some changes 3 days ago and they are now investigating whether those changes might have caused the problem. If its the case then they will work on providing a fix asap

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UPDATE:
Escalation sent to: PCD: FireSharks Squad

Requesting firesharks to check on this and configure rules for Printdeal

Opdateret

UPDATE:

Titan found 2 possible solutions for the problem

  1. To configure rules on InventoryCheck and Split Shipment Allowedto be resolved based on other selections
  2. To update InventoryCheckandSplit Shipment Allowedto with only one value as they both of the attributes have two values
    Awaiting confirmation from fulfiller on this
Opdateret

UPDATE:

Titan sqaid is online and currently looking into the issue

Undersøgelse

New Incident: CTIM-879
Priority: Critical
Escalation sent to: eCommerce Support for review.
None of printdeal agents are currently able to modify orders in cockpit. This issue has been ongoing since yesterday. ecommerce support team is investigating the problem