Unable to scan CLX products for next step

Résolu 2024-10-14 20:54 EDT

Incident Resolved: PAP-2156
Label printing issue not related to MIS services. Incident is contained.
Please contact CTIM or see ticket for more details.

Mis à jour 2024-10-14 19:33 EDT

UPDATE:

Batches are now being scanned as expected, though there now seems to be a problem with the labels. Support teams are continuing to work the issue.

Mis à jour 2024-10-14 18:45 EDT

UPDATE:
Escalation sent to: Fulfillment: D’Ninjas

Adding D’Ninjas for assistance.

Mis à jour 2024-10-14 17:15 EDT

UPDATE:

Rhydon has been working the issue. Will update again as soon as we can confirm the problem has been resolved.

En voie de résolution 2024-10-14 16:25 EDT

New Incident: PAP-2156
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Production is unable to scan CLX products for next batch, similar to previous issue (pap-2155). Error returned to user states: ‘Batch is not the next one on the schedule’.