Unable to scan CLX products for next step

Resuelto Oct 14, 2024 8:54 PM EDT

Incident Resolved: PAP-2156
Label printing issue not related to MIS services. Incident is contained.
Please contact CTIM or see ticket for more details.

Actualizado Oct 14, 2024 7:33 PM EDT

UPDATE:

Batches are now being scanned as expected, though there now seems to be a problem with the labels. Support teams are continuing to work the issue.

Actualizado Oct 14, 2024 6:45 PM EDT

UPDATE:
Escalation sent to: Fulfillment: D’Ninjas

Adding D’Ninjas for assistance.

Actualizado Oct 14, 2024 5:15 PM EDT

UPDATE:

Rhydon has been working the issue. Will update again as soon as we can confirm the problem has been resolved.

Investigando Oct 14, 2024 4:25 PM EDT

New Incident: PAP-2156
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Production is unable to scan CLX products for next batch, similar to previous issue (pap-2155). Error returned to user states: ‘Batch is not the next one on the schedule’.