Orders stuck in package creation failed

Løst Oct 6, 2024 11:37 PM EDT

Incident Resolved: PAP-2138
Incident was contained at 13:38 ET earlier today.
Please contact CTIM or see ticket for more details.

Oppdatert Oct 6, 2024 12:10 PM EDT

UPDATE:

Rhydon has found an issue with the PDF generation and has asked artwork support for further assistance.

Oppdatert Oct 6, 2024 11:01 AM EDT

UPDATE:
Escalation sent to: Fulfillment: Rhydon Squad

Engaging oncall for Rhydons.

Oppdatert Oct 6, 2024 9:45 AM EDT

UPDATE:
Escalation sent to: Fulfillment: D’Ninjas

Engaging paging oncall for D’ninjas.

Undersøker Oct 6, 2024 9:17 AM EDT

New Incident: PAP-2138
Priority: High
Escalation sent to: Fulfillment: D’Ninjas for review.
Multiple orders in CASINO paperless stuck in ‘package creation failed’ status.