Orders stuck in package creation failed

Gelöst 6. Oct 2024, 23:37 Uhr EDT

Incident Resolved: PAP-2138
Incident was contained at 13:38 ET earlier today.
Please contact CTIM or see ticket for more details.

Aktualisiert 6. Oct 2024, 12:10 Uhr EDT

UPDATE:

Rhydon has found an issue with the PDF generation and has asked artwork support for further assistance.

Aktualisiert 6. Oct 2024, 11:01 Uhr EDT

UPDATE:
Escalation sent to: Fulfillment: Rhydon Squad

Engaging oncall for Rhydons.

Aktualisiert 6. Oct 2024, 09:45 Uhr EDT

UPDATE:
Escalation sent to: Fulfillment: D’Ninjas

Engaging paging oncall for D’ninjas.

Untersuchung 6. Oct 2024, 09:17 Uhr EDT

New Incident: PAP-2138
Priority: High
Escalation sent to: Fulfillment: D’Ninjas for review.
Multiple orders in CASINO paperless stuck in ‘package creation failed’ status.