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Discount Service Desgraded

Opgelost

Incident Resolved: CTIM-856
Easyflyer indicates that all pages seem to be loading as expected again. Monitors show the discount service transaction times returned to normal around 12:30 ET. Incident is now contained.
Please contact CTIM or see ticket for more details.

Bijgewerkt

UPDATE:

Database scaling has resulted in improved performance for the Discount Service. Easyflyer has indicated the pages are loading. Still monitoring before containing the incident.

Bijgewerkt

UPDATE:

CORRECTION: The fix applied was from the website side but the Backbone Customer Discount Service remains down due to issue observed at database side, due to which health check call for service is not receiving 200 as response and marks the service instances as unhealthy. Issue is ongoing as teams check the underlying database.

Bijgewerkt

UPDATE:

Service is back online after fix implemented, pending confirmation from the BUs.

Onderzoekende

New Incident: CTIM-856
Priority: Critical
Escalation sent to: eCommerce Support for review.
Discount service is degraded, impacting customers for Pixart and Easyflyer. Ecommerce support is already engaged and reviewing the issue.