National Pen
Order Goldstar Inkjet process
Incident Resolved: PAP-2103
Rhydon unblocked all the orders and are ready for manual batching. Incident is moved to contained status.
Please contact CTIM or see ticket for more details.
UPDATE:
The first four orders, which belonged to batch R6NAZF5KIC7SH94 have been un-stuck and can now be manually batched. Rhydon is now looking into the last one order.
UPDATE:
Rhydon discovered that most of the orders were batched during the previous shift and were not reassigned or released, causing them to remain stuck in the batch. Rhydon is currently fixing the orders one by one. The incident will be contained once all the orders are resolved.
UPDATE:
Rhydon is still investigating the issue. Next update will be shared once we hear back from Rhydon
New Incident: PAP-2103
Priority: Critical
Escalation sent to: Fulfillment: Rhydon Squad for review.
Below orders for the GS Inkjet process are currently stuck in ‘Live’ status. National Pen (MEX) attempted to manually batch them, but the orders remain stuck. These orders are now past due.
51753272.3
51764157.1
51687164.2
51751468.1
51707024.2