Prepress
Impacting National Pen embroidery order
Incident Resolved: CTIM-837
The fix was deployed successfully. Incident is now contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Fix is still undergoing testing and should be ready to push to prod soon.
UPDATE:
Fix is currently being tested. Will update again as soon as it’s been deployed.
UPDATE:
The problem has been identified and a fix is in-progress.
UPDATE:
Artwork-tools team is still investigating the root cause.
UPDATE:
Artwork-tools team is still investigating the root cause.
UPDATE:
Currently, the Artwork Tool team is investigating the issue and will provide an update based on their findings.
New Incident: CTIM-837
Priority: High
Escalation sent to: Artwork Tech: Support for review.
Currently, there is an issue impacting National Pen embroidery orders. Something is wrong, as artists are releasing documents for approval, but the interceptor is receiving them as approved.