Status 500 Errors in WES Service

解決済み 2024年09月23日 18:00 EDT

Incident Resolved: CTIM-836
MOS/DocExt team was able to identify the problem and implement a fix which was verified by Vista teams. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2024年09月23日 17:49 EDT

UPDATE:

Support and devs teams are working to identify the cause of the problem. Currently checking the possibility of a database field length issue. Next update in 30min or sooner if additional details become available.

更新済み 2024年09月23日 17:21 EDT

UPDATE:

DocExt team is online and have been reviewing the issue. Vista teams confirmed the requests to WES are failing consistently when the request body contains an array with more than one JSON object (which contains the documentUrl and previewUrl). Will provide details as they become available.

更新済み 2024年09月23日 16:58 EDT

UPDATE:

Issue is ongoing, currently awaiting response from dev team.

更新済み 2024年09月23日 16:20 EDT

UPDATE:

Updating service to ‘Asset Management’.

検証中 2024年09月23日 16:19 EDT

New Incident: CTIM-836
Priority: Critical
Escalation sent to: Artwork Tech: MOS for review.
Status 500 errors seen from WES service. We are receiving many 500 errors on our Teams Details Page - the requests are all sent with from=team-details-page. Looks like POST will fail if body.resources.groupsAndTeamsMembers contains more than one documentUrls and previewUrls.