Batches not downloading to machines via Piranha app (auth error)

解決済み 2024年09月19日 19:21 EDT

Incident Resolved: PAP-2083
National Pen team has confirmed that the issue is resolved and the application is working as expected.
Please contact CTIM or see ticket for more details.

更新済み 2024年09月19日 19:17 EDT

UPDATE:

Containing this incident as we haven’t yet received a response from the National Pen team.

更新済み 2024年09月19日 19:07 EDT

UPDATE:

D’Ninjas couldn’t find any issues related to Piranha and confirmed it is working as expected. We request the National Pen team to check again and confirm whether the application is working or not.

更新済み 2024年09月19日 18:52 EDT

UPDATE:

D’Ninjas squad is online & investigating the issue.

検証中 2024年09月19日 18:14 EDT

New Incident: PAP-2083
Priority: Critical
Escalation sent to: Fulfillment: D’Ninjas for review.
Multiple laser machines are unable to download batches via Piranha app due to an auth token error. Plant IT has checked the machines and restarted the app but aren’t able to identify any local networking issues or problems with Piranha itself.