Pending items not available for Production

Rozwiązany 2024-09-02 02:24 EDT

Symphony squad was able to generate a plan for the shift, confirmed working by production. Incident was contained by 12:50am ET.

Zaktualizowana wersja 2024-09-01 22:21 EDT

UPDATE:

Requesting assistance from symphony squad.

Zaktualizowana wersja 2024-09-01 22:11 EDT

UPDATE:

Rhydon has been investigating the issue. Will update again once more details are available.

Zaktualizowana wersja 2024-09-01 21:21 EDT

UPDATE:
Escalation sent to: Fulfillment: Rhydon Squad

National Pen confirms the issue is critical as the workflow will be stopped for the next shift until the problem is identified.

Zaktualizowana wersja 2024-09-01 19:35 EDT

UPDATE:

D’ninjas confirmed that Rhydon will need to assist with the issue, pending confirmation of impact from the fulfiller.

Zaktualizowana wersja 2024-09-01 18:31 EDT

UPDATE:

Escalation is pending review from dev team.

Rozpoznanie 2024-09-01 17:33 EDT

New Incident: PAP-2042
Priority: Critical
Escalation sent to: Fulfillment: D’Ninjas for review.
Fulfiller reports that no items are available for production/batching in entity tracker (helix process) when data indicates 4000+ items pending.