National Pen
Pending items not available for Production
Symphony squad was able to generate a plan for the shift, confirmed working by production. Incident was contained by 12:50am ET.
UPDATE:
Requesting assistance from symphony squad.
UPDATE:
Rhydon has been investigating the issue. Will update again once more details are available.
UPDATE:
Escalation sent to: Fulfillment: Rhydon Squad
National Pen confirms the issue is critical as the workflow will be stopped for the next shift until the problem is identified.
UPDATE:
D’ninjas confirmed that Rhydon will need to assist with the issue, pending confirmation of impact from the fulfiller.
UPDATE:
Escalation is pending review from dev team.
New Incident: PAP-2042
Priority: Critical
Escalation sent to: Fulfillment: D’Ninjas for review.
Fulfiller reports that no items are available for production/batching in entity tracker (helix process) when data indicates 4000+ items pending.