High Response Times in Commerce Tools Services

Resolvido Set 1, 2024 5:40 EDT

Incident Resolved: CTIM-806
The issue has been resolved and teams are no longer seeing the 5XX errors. Incident is contained at this point. Note: the primary cause for the outage was due to a 3rd party application used by the affected services.
Please contact CTIM or see ticket for more details.

Atualizado Set 1, 2024 5:31 EDT

UPDATE:

Support/dev teams have already been able to mitigate the error rates. We’re still gathering details on the fix but the affected services (Backbone Tax Service, Backbone Pricing Service, Backbone Payment Service, OM payments services) should be healthy again.

Investigando Set 1, 2024 5:27 EDT

New Incident: CTIM-806
Priority: Critical
Escalation sent to: eCommerce Support for review.
Various services currently experiencing increased error rate (5XX statuses) due to high response times in Commerce Tools. eCommerce teams are already working the issue.