Stores
Prices not loading for SKU
Incident Resolved: CTIM-787
CTIM forgot to trigger containment actions in the latest update…doing that now.
Please contact CTIM or see ticket for more details.
UPDATE:
After the config had been updated (v72) and sync’d from PrintDeal, pricing data was showing in cockpit and the items are available again on the website. Incident is contained at this point. We will follow up on root cause info for the PIA.
UPDATE:
Some of the attributes for the affected product had duplicates in the configuration that prevented the product properties from being returned as expected. PrintDeal is in the process of reviewing and updating the config on their side.
UPDATE:
Product Ops have been reviewing the issue. No additional details at this point, next update in 30min.
UPDATE:
Escalation sent to: PCD: Product Operations
Requesting Product Ops to help review the error returned when validating the affected product. Error details: ‘Cannot compare equality to unrecognized number type object.’
New Incident: CTIM-787
Priority: High
Escalation sent to: eCommerce Support for review.
Rigid media product (SKU CIM-5E1AY1X2) pricing not loading for PrintDeal. eCommerce support has already been engaged and is working the issue. Additional details will be shared in the incident channel once they become available.