Cimpress Technology

National Pen

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Expired Goldstar Batch Stuck

Résolu

Incident Resolved: PAP-1971
The overdue Goldstar order from the stuck batch has been separated and re-batched to machine X-JET-04. The remaining orders from that batch will be remediated during business hours. The incident is now contained.
Please contact CTIM or see ticket for more details.

En voie de résolution

New Incident: PAP-1971
Priority: High
Escalation sent to: Fulfillment: Rhydon Squad for review.
Goldstar batch BRIPMXUWCPCUHXC is currently stuck in package creation on machine X-JET-04. It is at-risk of late shipping and customer complaints.