Few Artist were facing uploading and Downloading issue

Post-mortem 16. jul 2024 kl. 13:22 EDT

The technical teams have completed their root cause and corrective action analysis. The post mortem can be view here - https://cimpress-support.atlassian.net/wiki/spaces/DCR/pages/16193618053/Jul+12+2024+Few+Artists+were+facing+uploading+and+Downloading+issues

Løst 12. jul 2024 kl. 07:25 EDT

Incident Resolved: CTIM-730
Issue is considered resolved and incident is moved to contained status.
Please contact CTIM or see ticket for more details.

Undersøgelse 12. jul 2024 kl. 07:23 EDT

New Incident: CTIM-730
Priority: High
Escalation sent to: CT Incident Management for review.
Artworks tool, PM and MOS teams were online, identified the issue and fixed it. The artist also confirmed on the issue resolved. We are creating this to create a status page and for tracking purpose.