Incident Updated: Problem identified as being caused by a dependent service used by prepress that had a large backlog. After manually scaling the service, items have begun to process and affected downstream services should start to return to normal functionality. Will wait for confirmation before closing the incident.

Incident Updated: Artwork automation squad has joined the escalation and is helping diagnose the problem. No additional updates at this point.

Incident Updated: Prepress is currently looking into the issue. Will provide more details as they become available during their investigation.

Incident Updated: Uploads service confirmed to be functioning normally, but there appears to be some issue with file prep. MIS teams have identified and reported concurrent issues when calling prepress services. Requesting assistance from prepress to help identify the problem.

Incident Updated: Artwork Tools squad added to escalation for assistance.

Incident Updated: Artwork Infrastructure Squad requested to assist in diagnosis.