Endpoint errors returned for services used by Studio5

Resolvido Abr 30, 2024 10:31 EDT

Incident Resolved: CTIM-645
Services have recovered and functioning normally again. Studio5 has been stable for the past 30min. Incident is now contained.
Please contact Platform Support or see ticket for more details.

Atualizado Abr 30, 2024 10:13 EDT

Incident Updated: Error metrics are improving as the underlying problems with the AWS environment are being resolved. Will wait to contain the incident until service health is stable and errors are within normal limits.

Atualizado Abr 30, 2024 10:04 EDT

Incident Updated: Service traffic is being routed to EU region to bypass the currently degraded infrastructure. Will update again as soon as we see improvement in the service health.

Atualizado Abr 30, 2024 9:51 EDT

Incident Updated: Artwork Support is online and currently engaging Embroidery teams since the AWS environment appears to be degraded for those services. In an attempt to mitigate the current effects, the app servers have been restarted but still needs to be reviewed by the owner squad.

Atualizado Abr 30, 2024 9:40 EDT

Incident Updated: Currently awaiting response from Artwork Support and Embroidery teams.

Investigando Abr 30, 2024 9:12 EDT

New Incident: CTIM-645
Priority: High
Escalation sent to: Artwork: Support for review.
Studio5 currently unable to load PPAG products (embroidery). Status 503 errors showing for multiple service endpoints, including standard-palette, columbus-mapping and threads.