RANCH service high error rate

Resuelto Apr 30, 2024 12:06 PM EDT

Incident Resolved: CTIM-633
No further issues have been reported, this incident is now contained.
Please contact Platform Support or see ticket for more details.

Actualizado Apr 30, 2024 11:27 AM EDT

Incident Updated: The problem has been resolved by the dev squad and they do not anticipate any reoccurrence. The errors originated from a DNS issue after modifying the service’s underlying infrastructure. Vista PBM indicated that there was a noticeable decrease in checkouts during the time of the outage. At present, the service is restored and functionality verified. Will hold this incident open for 15min before containment.

Investigando Apr 30, 2024 11:11 AM EDT

New Incident: CTIM-633
Priority: High
Escalation sent to: PCD: Stranbeest for review.
PCD noticed an increase in error rates for the RANCH service due to an infrastructure change from ~10:47 - 11:03am ET. This impact is limited to Vista. Strandbeest squad is already working on a fix. Will add additional details as they become available.