Pricing
RANCH service high error rate
Incident Resolved: CTIM-633
No further issues have been reported, this incident is now contained.
Please contact Platform Support or see ticket for more details.
Incident Updated: The problem has been resolved by the dev squad and they do not anticipate any reoccurrence. The errors originated from a DNS issue after modifying the service’s underlying infrastructure. Vista PBM indicated that there was a noticeable decrease in checkouts during the time of the outage. At present, the service is restored and functionality verified. Will hold this incident open for 15min before containment.
New Incident: CTIM-633
Priority: High
Escalation sent to: PCD: Stranbeest for review.
PCD noticed an increase in error rates for the RANCH service due to an infrastructure change from ~10:47 - 11:03am ET. This impact is limited to Vista. Strandbeest squad is already working on a fix. Will add additional details as they become available.