Prepress
Zip service is down in EuWest region" in EU
The technical teams have completed their root cause and corrective action analysis. The post mortem can be view [ https://cimpress-support.atlassian.net/wiki/spaces/DCR/pages/15974827820/March+21+2024+Zip+service+is+down+in+EuWest+region+in+EU]
It has been an hour since this incident was contained, and we have not seen a recurrence. We are marking this incident as resolved. Within five business days, we will post a link the the post mortem of this incident here.
The environment upgrade has finished, and routing has returned to its usual state.
We are currently executing an environment upgrade to enhance the instance volume and farm size for the zip service located in eu-west-1.
Instances are with this error “100 % of system drive C: is in use. 0 MB free. These requests are bringing the environment down. The requests are still incoming in somewhat large numbers, it won’t be possible to delete them manually. We will continue to keep you updated with further details.
We encountered an issue with one of our Zip services being down. This occurred because of a large number of inputs, specifically 1220 filePaths, being processed to convert into a zip file. The high volume of inputs was consuming excessive memory on the zip servers, causing new requests to fail due to insufficient memory, consequently resulting in the service outage. Due to this issue in Zipcompress worfkow step was failed with an error exception”: “Service Unavailable: Back-end server is at capacity”. Team is actively working on this issue.