Prepress
Unable to save the created cutline file in sticker studio
It has been an hour since this incident was contained, and we have not seen a recurrence. We are marking this incident as resolved. Within five business days, we will post a link the the post mortem of this incident here.
The resolution of this issue was achieved by adding the user to the COAM group. We believe we have contained this incident and will continue to monitor it. Unless there is a recurrence, we will mark this incident resolved in one hour.
The team discovered that the VistaID was removed from the COAM group. To resolve this, we have added a few Cimpress IDs of agents to the COAM group, and now the orders can be processed successfully. Further details will be provided shortly.
It appears that there is an issue with the COAM group permission. The team is currently consulting with the respective team to address and obtain the necessary permissions.
Currently, artists are facing an issue in Sticker Studio where they are unable to save the created cutline file.
When they upload the cutline pdf it gives an error. The technical team is investigating. We will update this status page again as soon as we have more information or in 30 minutes, whichever is sooner.