Calls to https://embroidery.documents.cimpress.io by Studio5 continues to intermittently fail with a 504 error

Post-mortem Fev 8, 2024 6:30 EST

The technical teams have completed their root cause and corrective action analysis. The post mortem can be view [here https://cimpress-support.atlassian.net/wiki/spaces/EMB/pages/15827697782/8th+Jan+2024+-+pbm-106834.

Resolvido Jan 8, 2024 12:29 EST

It has been an hour since this incident was contained, and we have not seen a recurrence. We are marking this incident as resolved. Within five business days, we will post a link the the post mortem of this incident here.

Monitorando Jan 7, 2024 10:31 EST

Studio5’s success-load rate has stabilised in the last 45mins. We will continue to monitor the results in the next 15mins.

Investigando Jan 7, 2024 9:40 EST

Calls to https://embroidery.documents.cimpress.io by Studio5 continues to intermittently fail with a 504 error, causing studio to fail to load for various embroidery products.
Unable to load Studio5 page for all embroidery products for all locales.
We are aware of an issue and the technical team is investigating. We will update this status page again as soon as we have more information or in 30 minutes, whichever is sooner.