Artwork Generation
High reponse time for Logo Generation.
Incident Resolved: CTIM-2481
Since the issue was already resolved, CTIM opened this incident for Vista to report any impact they may have experienced. CTIM will follow up with the Artwork team for the RCA. Moving the case status to contained.
Please contact CTIM or see ticket for more details.
New Incident: CTIM-2481
Priority: Low
Escalation sent to: Artwork Tech: Artwork Intelligenc (AIRpod)e for review.
The generateLogo endpoint was experiencing extremely high response times. Vista uses this endpoint on their website, where normal response times are around 10 seconds; however, during the incident, they increased to up to 2 minutes, at which point errors began to occur. No issues were reported by Vista.
The root issue was latency in logo generation, which resulted in a 30% drop in success rate for approximately 50 minutes. As a result, not all customers were impacted. The issue was resolved shortly after being escalated to CTIM.