National Pen
Paperless Order Remediations
UPDATE:
Teams will be able to reconvene when they are online during business hours on Monday to discuss what is needed with the affected orders. Next update will be provided on Monday March 30 during IST business hours.
UPDATE:
Additional information and review is needed from the teams that manage the Oracle system for National Pen. We will monitor for any responses but cannot be sure that we’ll receive more details until their business hours. We’ll share the next update by EoD.
UPDATE:
Redirecting the issue to NP Oracle teams for assistance.
UPDATE:
Paperless teams confirmed that since the orders originated at Vista, they would need to be remediated by CARE teams. CTIM will reach out to CARE to notify them so the items can be replaced or refunded. Next update in 1 hour.
New Incident: CTIM-2478
Plant: NatlPen-MEX
Priority: Critical
Escalation sent to: Paperless: Symphony Squad for review.
Due to the Goldstar transition of production from NP (MEX) to NP (TN) there are many overdue orders (~500) that currently need remediation. We’re engaging Paperless support teams to help identify the best methods to replace these items so they can be produced.