NatPen MEX Unable to Ship Any NPL, APAC, AU, or NZ Orders

Resuelto Mar 25, 2026 4:07 PM EDT

Incident Resolved: CTIM-2466
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Actualizado Mar 25, 2026 3:53 PM EDT

UPDATE:

Support teams have deployed the fix into production and are awaiting confirmation from the plant if they are now able to ship to NPL, APAC, AU and NZ. Next update once the plant confirms the issue is resolved or in 1 hour max.

Actualizado Mar 25, 2026 3:10 PM EDT

UPDATE:

Teams have provided an ETA for the fix of 30 minutes. Next update will be provided after the fix is deployed or in max of 1 hour.

Actualizado Mar 25, 2026 2:39 PM EDT

UPDATE:

Correction: Support teams are working to provide the fix before the plant can retry the shipments. Next update in 30 minutes.

Actualizado Mar 25, 2026 2:35 PM EDT

UPDATE:

Support teams found this was a result of a change made yesterday to make a field required that was previously optional for shipments; it appears one carrier was not aligned with the change. The plant has been given instruction to retry the affected shipments. Next update in 30 minutes or sooner.

Actualizado Mar 25, 2026 2:02 PM EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle

Support teams have completed their initial investigations and are requesting additional support. Next update in 30 minutes.

Investigando Mar 25, 2026 1:30 PM EDT

New Incident: CTIM-2466
Plant: NatlPen-MEX
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
CTIM is investigating an issue at National Pen MEX where teams are unable to ship out nay orders for NPL, APAC, AU or NZ. Engaging support teams to investigate at critical priority. Next update in 30 minutes or sooner.