BHI Unable to Ship Orders

Resolved Mar 20, 2026 8:11 PM EDT

Incident Resolved: CTIM-2456
Orders started shipping after help from support teams to manually plan the affected orders. This incident is now contained.
Please contact CTIM or see ticket for more details.

Updated Mar 20, 2026 7:54 PM EDT

UPDATE:

Support teams are working with on-site IT to manually replan the affected orders. Next update in 1 hour or sooner.

Updated Mar 20, 2026 7:21 PM EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics Support

Engaging additional support teams for assistance. Next update in 30 minutes.

Updated Mar 20, 2026 6:49 PM EDT

UPDATE:

Teams continue to troubleshoot. Next update in 30 minutes.

Updated Mar 20, 2026 6:17 PM EDT

UPDATE:
Escalation sent to: Vista: BHI IT Ops

Support teams have suggested a restart of the plan finder at the plant. Awaiting confirmation from on-site IT. Next update in 30 minutes.

Updated Mar 20, 2026 5:50 PM EDT

UPDATE:
Escalation sent to: Fulfillment: Planning Engineers (FPE)

Engaging additional support teams to investigate. Next update in 30 minutes.

Updated Mar 20, 2026 5:38 PM EDT

UPDATE:

After the reverting the change, teams are still seeing errors during shipment. Teams continue their investigations. Next update in 30 minutes.

Updated Mar 20, 2026 5:01 PM EDT

UPDATE:

Support teams believe they have found the cause of the problem and are working to revert the change. Next update will be provided in 30 minutes or sooner.

Investigating Mar 20, 2026 4:29 PM EDT

New Incident: CTIM-2456
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Labe for review.
CTIM is investigating an issue at the BHI plant where teams are unable to ship multiple orders. Engaging support teams to investigate at critical priority. Next update in 30 minutes or sooner.