Europe

UPDATE:

A list of affected items has been generated and we are coordinating with support teams to have them reinjected. Next update once this has been completed.

UPDATE:

The permissions for the affected user (client) have been restored for all locations and orders are now processing as expected. Teams are currently looking into remediating the previously affected items. Next update in 1 hour.

UPDATE:

Support teams have identified the likely cause as an archived fulfillment location. They are planning a fix to restore permissions for that specific location. Next update in 30 minutes or sooner.

UPDATE:
Escalation sent to: Fulfillment: Logistics: Labe

Adding Logistics dev squad who owns the planning endpoint for assistance.

UPDATE:
Escalation sent to: Fulfillment: Inbound Logistics

Engaging additional Fulfillment teams for assistance. Vista has indicated that regular orders (not just Cimpress Open) seem to be affected as well. Next update in 30 minutes or sooner.

UPDATE:
Escalation sent to: Fulfillment: Planning Engineers (FPE)

Logistics teams confirm that there doesn’t seem to be an issue on the planning side. Adding Fulfillment dev team for assistance.

UPDATE:

Adding Vista as an affected org. Teams are still diagnosing the exact issue. Next update in 30 minutes or sooner.

UPDATE:

Logistics support teams are currently reviewing the issue. Next update in 30 minutes or sooner.