Cimpress Technology

National Pen

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NatlPen TN Unable to Scan Batches

Løst

Incident Resolved: CTIM-2451
Support teams made some adjustments to the scan app station configuration to allow the plant to continue scanning batches. This incident is now contained.
Please contact CTIM or see ticket for more details.

Undersøgelse

New Incident: CTIM-2451
Plant: NatlPen-TN
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
CTIM is investigating an issue at National Pen TN plant where production is unable to scan batches on the webshell stations. Once teams click “complete” it will not move to the next order. Engaging support teams to investigate at critical priority. Next update in 30 minutes.