North America
SAPI Failures for OnTrac Shipments
Incident Resolved: CTIM-2449
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
Support team has reached out to the carrier for the root cause. Next update will be shared when we get a response from the carrier or CTIM will follow up in max 12 hour and provide an update.
UPDATE:
Support team is online and actively looking into the issue with priority. Next update in max 3 hours.
UPDATE:
Ignore previous update, it was meant for a separate incident. This issue will be reviewed by Logistics teams during their business hours (IST). Next update will be provided at that time.
UPDATE:
Production in CJ found that errors were still occurring but for a different product (Flyers). CT teams are now planning to remediate all shipments under 1lb where previously they had focused on the product that was originally reported (Postcards). We will provide another update by EoD ET on the remediation progress.
New Incident: CTIM-2449
Plant: RNO
Priority: High
Escalation sent to: Fulfillment: Logistics Support for review.
Production in RNO has reported that they’re seeing periodic failures for shipments using OnTrac with 500 errors when calling SAPI. The issue started during the morning shift and is affecting 33 orders. The errors have subsided just before sending the escalation and teams in production are currently retrying the items. CTIM is sending this as ‘high’ priority unless the problem worsens.