CimCommerce v2
EDO Issues for Vista
Incident Resolved: CTIM-2446
Teams have continued to see error levels subside with no further spikes. This incident is now contained. CTIM to provide a first draft of the critical postmortem in the coming days.
Please contact CTIM or see ticket for more details.
UPDATE:
Support teams have rolled back the PODS deployment and are seeing decreased error rates. Teams are continuing to monitor shipping error rates before considering this contained. Next update in 30 minutes or less.
New Incident: CTIM-2446
Priority: Critical
Escalation sent to: eCommerce: Carts & Quotes for review.
CTIM is investigating an issue affecting EDO shipping options for Vista where customers are unable to select a shipping method at checkout. Support teams have already been engaged and are working to rollback a recent change that is believed to have caused this issue. Next update in 30 minutes or sooner.