CJ Shipments Failing

Mis à jour 2026-03-13 21:36 EDT

UPDATE:

As per the latest update, we are waiting for a response from the Logistics Product Management team, as they have made recent changes related to this issue. The support team is currently off hours, and CTIM will follow up again in the next 12 hours or sooner.

Mis à jour 2026-03-13 20:38 EDT

UPDATE:
Escalation sent to: CTIM

Engaging weekend on-call for CTIM.

Mis à jour 2026-03-13 20:22 EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics Support

Engaging Logistics support for next steps. Next update in 1 hour or sooner.

Mis à jour 2026-03-13 19:52 EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics: Labe

Engaging the Labe squad to assist with shipping service determinations. Next update in 1 hour or sooner.

Mis à jour 2026-03-13 18:58 EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax

Engaging additional support teams to assist in adjusting the ground shipping for the plant. Next update in 1 hour.

Mis à jour 2026-03-13 17:58 EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics: Gengar

Engaging additional support teams to assist. Next update in 1 hour or sooner.

Mis à jour 2026-03-13 17:08 EDT

UPDATE:

Teams continue their investigations. Next update in 1 hour or sooner.

Mis à jour 2026-03-13 16:26 EDT

UPDATE:

Support teams continue their investigations to understand where the issue lays. Next update in 30 minutes.

Mis à jour 2026-03-13 15:57 EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle

Engaging Logistics Support for further assistance. Next update in 30 minutes or sooner.

En voie de résolution 2026-03-13 15:35 EDT

New Incident: CTIM-2429
Plant: CJ
Priority: Critical
Escalation sent to: Fulfillment: Comet Order Management for review.
CTIM is investigating an issue at the CJ plant where multiple orders of various SKUs are giving errors of “the package weight for the selected service must be between 1.00 and 70.00 pounds”. Engaging support teams to investigate at critical priority.