NatlPen TN Laser DECO Shift Plan Stuck in "Commit In Progress"

Resolved Mar 12, 2026 7:46 PM EDT

Incident Resolved: CTIM-2426
NatlPen TN has confirmed they are now able to create a manual batch for the Laser printer after assistance from support teams. This incident is now contained.
Please contact CTIM or see ticket for more details.

Updated Mar 12, 2026 6:18 PM EDT

UPDATE:
Escalation sent to: Paperless: Rhydon Squad

Engaging additional support teams to assist. Next update in 1 hour or sooner.

Updated Mar 12, 2026 5:34 PM EDT

UPDATE:

Teams are continuing joint investigation with the plant regarding planning getting stuck in ‘commit in progress’. Next update in 1 hour or sooner.

Updated Mar 12, 2026 4:39 PM EDT

UPDATE:
Escalation sent to: Paperless: Symphony Squad

Engaging additional support teams. Next update in 1 hour or sooner.

Updated Mar 12, 2026 4:19 PM EDT

UPDATE:
Escalation sent to: Paperless: Rhydon Squad

Engaging teams to investigate. Next update in 1 hour.

Updated Mar 12, 2026 3:50 PM EDT

UPDATE:
Escalation sent to: Paperless: Rhydon Squad

NatlPen TN production has confirmed these are not customer orders, but test order for new printers being installed at the plant. Next update will be during IST business hours once the support teams are online and able to take a look.

Investigating Mar 12, 2026 3:30 PM EDT

New Incident: CTIM-2426
Plant: NatlPen-TN
Priority: Low
Escalation sent to: Paperless: D’Ninjas for review.
CTIM is reviewing an issue at National Pen TN where the plant is unable to create manual batches for the laser shift plan and facing similar constraints for inkjet. Teams are still assessing the total impact and urgency. More details to follow shortly.