CimCommerce v1
BoxUp customers order via BoxUp agents unable to see item previews in E-Mail (related to WFA flow-Waiting for Approval)
UPDATE:
Team has encountered some issues in deploying changes and have pushed this back until Monday with BoxUp agreement. Next update before EST time zone on Monday.
UPDATE:
The team is currently preparing the fix and working through some merge issues while releasing it to the QE environment. After completing initial testing, the fix is expected to be deployed to the Staging environment by EOD. Customer will be requested to verify the changes in staging, and once confirmation is received, the team will proceed with deploying the fix to production. Next update when we get more information or max in 4 hours
UPDATE:
Commerce teams have identified the root cause and are working on testing at this time. Next update when the changes are ready for production or in max 2 hours.
UPDATE:
Commerce team is currently, investigating the issue next update in 12hours or less.
New Incident: CTIM-2423
Priority: Low
Escalation sent to: Commerce Support for review.
Since yesterday it was reported by BoxUp Dev that there is an issue affecting some customers (confirmed customers purchasing cups), that results in these customers not seeing a preview of their order via e-mail when going through the WFA (Waiting for Approval) flow. Issue is expected to require action in Cockpit to resolve. Impact is believed to be low, but not yet able to confirm.