CimCommerce v1
Unable to Use Cockpit Editor
Incident Resolved: CTIM-2418
No additional problems have been reported from BoxUp after the rollback. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Cockpit editor is now functional again. We’re still monitoring the issue and waiting for confirmation from users. Next update in 30 minutes or sooner.
UPDATE:
The changes have been reverted. Awaiting confirmation that Cockpit is now working as expected.
UPDATE:
BoxUp teams are planning to revert the changes to Designer. We will confirm when this is completed and users are able to try using Cockpit again. Next update in 30 minutes or sooner.
UPDATE:
CT and BoxUp devs are continuing to investigate the problem. Commerce teams confirm no recent changes to Cockpit that would be related to the issue, but there was a deployment on the BoxUp side to update the surface API endpoint in designer ~12 hours ago. Next update in 30 minutes.
UPDATE:
Commerce teams are actively working the issue. We will provide another progress update in 30 minutes or sooner.
New Incident: CTIM-2418
Priority: Critical
Escalation sent to: Commerce Support for review.
BoxUp reported an issue where they are unable to use Cockpit and WFA flows to manually enter orders. Commerce support teams are aware of the issue since it was originally submitted earlier this morning. We will reach out to the support teams and upgrade the issue to critical since customers are unable to approve the orders.