Product Configuration
Product Page experiencing intermittent errors with Selector API
Incident Resolved: CTIM-2417
Teams have not reported any further spikes after changes pushed. Incident Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Product Catalog teams are currently pushing a change that should address the underlying issue. Initial observations show the error rate has dropped to near-zero and teams will continue to monitor the services. Next update by EoD ET or sooner once the issue is confirmed to be resolved.
UPDATE:
Teams are awaiting Falcon squad business hours for further investigation. Next update in max 4.5 hours when we can confirm Falcon is online and actively investigating.
UPDATE:
Teams continue to investigate source of the errors affecting Vista Product page intermittently at business hours priority. Next update in max 1 hour.
UPDATE:
Firesharks team is online and actively investigating reports from Vista that product pages are having intermittent issues due to Selector API again. Next update in max 1 hour.
New Incident: CTIM-2417
Priority: High
Escalation sent to: PCD: FireSharks Squad for review.
Vista’s product detail and post-design configuration pages are experiencing intermittent errors and increased latency with the Selector API. This issue is related to #ctim-2404. Requesting the Firesharks team to look into this issue. The next update will be provided in a maximum of 1 hour or less.