Vista
WND Viperand Webshell Slowness
Incident Resolved: CTIM-2414
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
Teams continue to observe normal response times for Viper and Webshell for WND and RNO plants. While the systems look stable, we will continue to monitor the plants in the event of any impact returning. Next update in 30 minutes or sooner.
UPDATE:
While teams are starting to see response times return closer to normal, teams continue to investigate the cause of this issue. Next update in 1 hour or sooner.
UPDATE:
Escalation sent to: Vista: Networking
Engaging additional support teams to investigate. Next update in 30 minutes.
UPDATE:
Support teams continue to troubleshoot and determine if other teams need to be engaged to assist in troubleshooting. Meanwhile, slowness is getting better at binning and happening intermittently with shipping. Next update in 30 minutes.
UPDATE:
Support teams continue to work with WND and RNO IT to troubleshoot the issue. Next update in 30 minutes or sooner.
New Incident: CTIM-2414
Plant: WND,RNO
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Gengar for review.
CTIM is investigating an issue at WND and RNO plants where teams are experiencing Viper and Webshell slowness. Engaging support teams to investigate at critical priority. Next update in 30 minutes or sooner.