Stitch API Failures

Uppdaterad Mar 10, 2026 2:25 PM EDT

UPDATE:

Artwork teams have determined that the actual impact of the issue is limited and not directly affecting customers, so they will continue the investigation during business hours (IST). Next update in 12 hours or sooner.

Uppdaterad Mar 10, 2026 1:40 PM EDT

UPDATE:

Artwork teams are actively diagnosing the issue with the pre-signed URLs which are used in the requests that are still returning 401 errors. Next update in 30minutes.

Uppdaterad Mar 10, 2026 1:15 PM EDT

UPDATE:

Artwork teams are currently working the issue. Next update in 30min or sooner.

Uppdaterad Mar 10, 2026 12:58 PM EDT

UPDATE:
Escalation sent to: Artwork Tech: Embroidery

Engaging on-call for Artwork dev squad.

Utreder Mar 10, 2026 12:54 PM EDT

New Incident: CTIM-2413
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Artwork teams reported an issue with the Stitch API uploads failing with 401 errors, impacting ~8% of requests. We are engaging on-call for the dev team that owns the related services.