Unable to Fetch Prices for Crinkle Paper Products

Resolved Mar 10, 2026 3:27 PM EDT

Incident Resolved: CTIM-2412
BoxUp has confirmed the issue is resolved. This incident is now contained.
Please contact CTIM or see ticket for more details.

Updated Mar 10, 2026 2:21 PM EDT

UPDATE:

The issue was traced back to a problem with the inventory for the affected product. This has been corrected and the problem should now be resolved, pending confirmation from BoxUp.

Updated Mar 10, 2026 1:45 PM EDT

UPDATE:

Investigation is ongoing by CT Commerce teams. PCD teams confirmed there have been no changes to on the product side. Next update in 30 minutes.

Updated Mar 10, 2026 1:14 PM EDT

UPDATE:

Commerce teams are currently reviewing the issue. Next update in 30min or sooner.

Updated Mar 10, 2026 1:01 PM EDT

UPDATE:
Escalation sent to: Commerce Support

Adding on-call for Commerce support teams.

Investigating Mar 10, 2026 12:45 PM EDT

New Incident: CTIM-2412
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
BoxUp has reported that orders with Crinkle Paper are currently failing at checkout as well as in Cockpit. Errors indicate failures when fetching EDO and pricing for the affected product.